Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are used in Pamela Love jewelry?
Our collections are crafted using high-quality materials including 14k gold, sterling silver, and ethically sourced gemstones. Please refer to the specific product page for detailed material specifications.
How long will it take for my order to ship?
In-stock items typically ship within 2-3 business days. For made-to-order pieces or fine jewelry, please allow 4-6 weeks for production before shipment.
What is your return policy?
We accept returns on unworn, non-custom items within 14 days of delivery. Please note that earrings and custom-engraved pieces are final sale for hygiene and personalization reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and order value.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the provided Pamela Love pouch.
Can I have my Pamela Love piece repaired?
We offer repair services for items purchased directly through our official website. Please contact our customer service team with your order number and a photo of the item to initiate a repair request.